|Returns and Exchanges:
In the event that you would like to return or exchange an item, please do one of the following:
We reserve the right to deny your return or
charge a restocking fee if it arrives without a return form (or necessary documentation),
arrives after 30 days from the date of original billing or does not meet the requirements below. A restocking fee of 20% will be charged for any special order items or items we do not stock regularly. Please note that we do not pay the shipping charges involved in returning goods.
NOTE: If you receive a damaged, defective or non-working item, please contact us immediately. (see below for more information)
MoparDodge.com will only accept returned items that:
Shipping Refunds/Damaged Goods:
If your package was damaged by UPS you must call UPS at 1800 PICK UPS or MoparDodge.com at 1-800-696-8313. Immediate notification ensures compensation. Tracking number is required. The tracking number is on the UPS label on the box.
MoparDodge.com is not responsible for compensation of items damaged by UPS if they have been sent back without UPS inspection and claim issue.
Shipping will only be refunded only in those instances where the return is a result of our error. Orders sent Internationally, to Hawaii, or Alaska, will not be credited for shipping unless authorized by our customer service staff. Customs charges/import duty tax incurred by your country, will be paid by the consumer. In the instance the tax was refused: Shipping will not be credited and the restocking fee applies.
Returns that do not meet the terms and conditions above, and are returned to MoparDodge.com without prior notice, will become property of MoparDodge.com.