| Return Policy: MoparDodge.com
returns must meet all
of the following guidelines:
All returns and exchanges must be
made within 30 days from date of billing. Please call us at
1-800-243-3762 or email returns@ mopardodge.com
to obtain a return authorization number before returning an item. No
returns or exchanges will be accepted without a return authorization
number. Item must arrive at JeepWorld.com in re-sellable condition.
A 20% restocking fee will be applied to all returns. Restocking fee
waived if exchanging for a different item. Customer assumes shipping
expenses on returns and exchanges unless otherwise stated.
Terms
and conditions:
MoparDodge.com will only accept returned items that:
- Are in original packaging (Unless defective)
- Have all instructions and paperwork that were in the box when sent to
you
- Do not have missing parts
- Are not damaged
- Are in re-sellable condition. If original packaging has been
ripped open or has been otherwise defaced in any manner, you will not
receive credit.
MoparDodge.com must be notified within 30 days of billing date of any parts
being exchanged or returned. Returned item must be received at MoparDodge.com within 2 weeks of said notification.
20% restocking fee ($10 minimum) on all non-defective merchandise returned. 20% fee
waived if exchanging an item.
MoparDodge.com reserves the right to judge whether or not an item is in
resellable condition as well as the right to deny return/credit based on
said condition.
Tire Cover Returns- As stated in the instructions and on the website,
"To protect tire and tire cover, it is recommended that the spare
tire be clean and dry before installing cover." Failure to follow
these instructions will negate the re-sellable condition of your tire
cover and thus not allow for your return/credit under the MoparDodge.com
Return Policy. MoparDodge.com will not accept tire covers for return/credit
that have been soiled by being placed on a dirty tire.
Shipping
Refunds/Damaged Goods:
If your package was damaged by UPS you must call UPS at 1800 PICK UPS or
MoparDodge.com at 1 800 243 3762. Immediate notification ensures compensation. Tracking
number is required. The tracking number is on the UPS label on the box.
MoparDodge.com is not responsible for compensation of items
damaged by UPS if they have been sent back without UPS inspection and claim
issue.
Shipping will only be refunded only in those instances where the return is a result of
our error. Orders sent Internationally, to Hawaii, or Alaska, will not be credited for
shipping unless authorized by our customer service staff. Customs charges/import duty tax
incurred by your country, will be paid by the consumer. In the instance the tax was
refused: Shipping will not be credited and the restocking fee applies.
Returns that do not meet the terms and conditions above, and are returned to
MoparDodge.com without prior notice, will become property of MoparDodge.com.
Our
Exchange Policy:
You may exchange an item if:
- you suspect that there is a manufacturer's defect in your item
- you would like credit towards a different item
- The date you received the item is less than 30 days.
Please contact us and let us know. Our customer
service staff is fast and efficient. They can help you get what you need FAST!
We offer a several methods of
exchanging the items you want switched.
All items being
exchanged must be returned before the new item is shipped. If you would like the new
Item shipped before the old item is received, our staff can charge your credit card
account for the value of the item. When the old item is returned you will be
credited for the full value of the item being exchanged.
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